Channel troubleshooting

Use this page when a channel connects but behavior is wrong.

Command ladder

Run these in order first:

genesis status
genesis gateway status
genesis logs --follow
genesis doctor
genesis channels status --probe

Healthy baseline:

Runtime: running
Connectivity probe: ok
Capability: read-only, write-capable, or admin-capable
Channel probe shows transport connected and, where supported, works or audit ok

Symptom	Fastest check	Fix
Connected but no DM replies	`genesis pairing list whatsapp`	Approve sender or switch DM policy/allowlist.
Group messages ignored	Check `requireMention` + mention patterns in config	Mention the bot or relax mention policy for that group.
Random disconnect/relogin loops	`genesis channels status --probe` + logs	Re-login and verify credentials directory is healthy.

Symptom	Fastest check	Fix
`/start` but no usable reply flow	`genesis pairing list telegram`	Approve pairing or change DM policy.
Bot online but group stays silent	Verify mention requirement and bot privacy mode	Disable privacy mode for group visibility or mention bot.
Send failures with network errors	Inspect logs for Telegram API call failures	Fix DNS/IPv6/proxy routing to `api.telegram.org`.
Polling stalls or reconnects slowly	`genesis logs --follow` for polling diagnostics	Upgrade; if restarts are false positives, tune `pollingStallThresholdMs`. Persistent stalls still point to proxy/DNS/IPv6.
`setMyCommands` rejected at startup	Inspect logs for `BOT_COMMANDS_TOO_MUCH`	Reduce plugin/skill/custom Telegram commands or disable native menus.
Upgraded and allowlist blocks you	`genesis security audit` and config allowlists	Run `genesis doctor --fix` or replace `@username` with numeric sender IDs.

Symptom	Fastest check	Fix
Bot online but no guild replies	`genesis channels status --probe`	Allow guild/channel and verify message content intent.
Group messages ignored	Check logs for mention gating drops	Mention bot or set guild/channel `requireMention: false`.
DM replies missing	`genesis pairing list discord`	Approve DM pairing or adjust DM policy.

Symptom	Fastest check	Fix
Socket mode connected but no responses	`genesis channels status --probe`	Verify app token + bot token and required scopes; watch for `botTokenStatus` / `appTokenStatus = configured_unavailable` on SecretRef-backed setups.
DMs blocked	`genesis pairing list slack`	Approve pairing or relax DM policy.
Channel message ignored	Check `groupPolicy` and channel allowlist	Allow the channel or switch policy to `open`.

Full troubleshooting: Slack troubleshooting

Symptom	Fastest check	Fix
No inbound events	Verify webhook/server reachability and app permissions	Fix webhook URL or BlueBubbles server state.
Can send but no receive on macOS	Check macOS privacy permissions for Messages automation	Re-grant TCC permissions and restart channel process.
DM sender blocked	`genesis pairing list imessage` or `genesis pairing list bluebubbles`	Approve pairing or update allowlist.

Full troubleshooting:

Symptom	Fastest check	Fix
Daemon reachable but bot silent	`genesis channels status --probe`	Verify `signal-cli` daemon URL/account and receive mode.
DM blocked	`genesis pairing list signal`	Approve sender or adjust DM policy.
Group replies do not trigger	Check group allowlist and mention patterns	Add sender/group or loosen gating.

Symptom	Fastest check	Fix
Logged in but ignores room messages	`genesis channels status --probe`	Check `groupPolicy`, room allowlist, and mention gating.
DMs do not process	`genesis pairing list matrix`	Approve sender or adjust DM policy.
Encrypted rooms fail	`genesis matrix verify status`	Re-verify the device, then check `genesis matrix verify backup status`.
Backup restore is pending/broken	`genesis matrix verify backup status`	Run `genesis matrix verify backup restore` or rerun with a recovery key.
Cross-signing/bootstrap looks wrong	`genesis matrix verify bootstrap`	Repair secret storage, cross-signing, and backup state in one pass.

Full setup and config: Matrix