Short guide to verify channel connectivity without guessing.
Quick checks
genesis status— local summary: gateway reachability/mode, update hint, linked channel auth age, sessions + recent activity.genesis status --all— full local diagnosis (read-only, color, safe to paste for debugging).genesis status --deep— asks the running gateway for a live health probe (healthwithprobe:true), including per-account channel probes when supported.genesis health— asks the running gateway for its health snapshot (WS-only; no direct channel sockets from the CLI).genesis health --verbose— forces a live health probe and prints gateway connection details.genesis health --json— machine-readable health snapshot output.- Send
/statusas a standalone message in WhatsApp/WebChat to get a status reply without invoking the agent. - Logs: tail
/tmp/genesis/genesis-*.logand filter forweb-heartbeat,web-reconnect,web-auto-reply,web-inbound.
Deep diagnostics
- Creds on disk:
ls -l ~/.genesis/credentials/whatsapp/<accountId>/creds.json(mtime should be recent). - Session store:
ls -l ~/.genesis/agents/<agentId>/sessions/sessions.json(path can be overridden in config). Count and recent recipients are surfaced viastatus. - Relink flow:
genesis channels logout && genesis channels login --verbosewhen status codes 409–515 orloggedOutappear in logs. (Note: the QR login flow auto-restarts once for status 515 after pairing.) - Diagnostics are enabled by default. The gateway records operational facts unless
diagnostics.enabled: falseis set. Memory events record RSS/heap byte counts, threshold pressure, and growth pressure. Oversized-payload events record what was rejected, truncated, or chunked, plus sizes and limits when available. They do not record the message text, attachment contents, webhook body, raw request or response body, tokens, cookies, or secret values. The same heartbeat starts the bounded stability recorder, which is available throughgenesis gateway stabilityor thediagnostics.stabilityGateway RPC. Fatal Gateway exits, shutdown timeouts, and restart startup failures persist the latest recorder snapshot under~/.genesis/logs/stability/when events exist; inspect the newest saved bundle withgenesis gateway stability --bundle latest. - For bug reports, run
genesis gateway diagnostics exportand attach the generated zip. The export combines a Markdown summary, the newest stability bundle, sanitized log metadata, sanitized Gateway status/health snapshots, and config shape. It is meant to be shared: chat text, webhook bodies, tool outputs, credentials, cookies, account/message identifiers, and secret values are omitted or redacted. See Diagnostics Export.
Health monitor config
gateway.channelHealthCheckMinutes: how often the gateway checks channel health. Default:5. Set0to disable health-monitor restarts globally.gateway.channelStaleEventThresholdMinutes: how long a connected channel can stay idle before the health monitor treats it as stale and restarts it. Default:30. Keep this greater than or equal togateway.channelHealthCheckMinutes.gateway.channelMaxRestartsPerHour: rolling one-hour cap for health-monitor restarts per channel/account. Default:10.channels.<provider>.healthMonitor.enabled: disable health-monitor restarts for a specific channel while leaving global monitoring enabled.channels.<provider>.accounts.<accountId>.healthMonitor.enabled: multi-account override that wins over the channel-level setting.- These per-channel overrides apply to the built-in channel monitors that expose them today: Discord, Google Chat, iMessage, Microsoft Teams, Signal, Slack, Telegram, and WhatsApp.
When something fails
logged outor status 409–515 → relink withgenesis channels logoutthengenesis channels login.- Gateway unreachable → start it:
genesis gateway --port 18789(use--forceif the port is busy). - No inbound messages → confirm linked phone is online and the sender is allowed (
channels.whatsapp.allowFrom); for group chats, ensure allowlist + mention rules match (channels.whatsapp.groups,agents.list[].groupChat.mentionPatterns).
Dedicated "health" command
genesis health asks the running gateway for its health snapshot (no direct channel
sockets from the CLI). By default it can return a fresh cached gateway snapshot; the
gateway then refreshes that cache in the background. genesis health --verbose forces
a live probe instead. The command reports linked creds/auth age when available,
per-channel probe summaries, session-store summary, and a probe duration. It exits
non-zero if the gateway is unreachable or the probe fails/timeouts.
Options:
--json: machine-readable JSON output--timeout <ms>: override the default 10s probe timeout--verbose: force a live probe and print gateway connection details--debug: alias for--verbose
The health snapshot includes: ok (boolean), ts (timestamp), durationMs (probe time), per-channel status, agent availability, and session-store summary.